Preparing for your Visit to Columbia Memorial Health
To preregister, please contact the Patient Registration Department at 518-828-8392 between 8 a.m. - 10 p.m.
When being admitted, please bring:
- Comfort items
- Personal toiletries
Please do not bring:
- Jewelry or other valuables
- Large sums of money
- Medications from home, unless specifically ordered by your doctor
If you do arrive with valuables, we have a safe available upon request. Please contact the nursing staff for assistance.
Please note: We ask that you take special care of your eyeglasses, dentures and hearing aids so they are not mistakenly discarded. Never put them on your dining tray or wrap them in a tissue.
Advance directives are documents that outline your wishes to receive or refuse certain kinds of medical care if you are unable to express them. Completing and signing an advance directive can help ensure that your medical providers know your choices. Please keep in mind you can always change and update your advance directives.
Directives can include:
- Living Will: Instructions on the type of life-prolonging medical care you would wish to accept or refuse
- Health Care Proxy: Names an agent who can make medical decisions for you if you are unable
- Medical Orders for Life Sustaining Treatment: Outlines your Do Not Resuscitate and Do Not Attempt CPR orders
To learn more about advance care planning, receive guidance, or request forms, please contact your nurse.
Information about advance directives is also available through the New York State Department of Health.
During Your Stay
We hope that we were able to meet or exceed your expectations. If for some reason you or your representative have a concern about your time here, you have the right to file a complaint or grievance. We strive to resolve the majority of concerns within 7 days recognizing that some may be more complicated and require further investigation, in which case, we will keep you informed throughout the process. Your complaint or grievance may be filed either in person, by telephone, in writing, or electronically to:
The director of the unit/department where the care was provided and our Patient Representative at 518-697-7169, Monday through Friday, 8 a.m. - 4 p.m.
You may also contact:
New York State Department of Health
Centralized Hospital Intake Program
Mailstop: CA/DCS
Empire State Plaza Albany New York 12237
Phone: 1-800-804-5447
The Joint Commission
In keeping with our commitment to providing the highest quality care in a safe environment, Columbia Memorial Health voluntarily participates in the DNV Healthcare accreditation process. DNV regularly conducts accreditation surveys of organizations to determine whether they comply with nationally established standards on quality, safety-of-care issues, and the safety of the environment in which care is provided.
DNV Healthcare USA Inc
1400 Ravello Dr
Katy, TX 77449
(866) 496-9647 / fax: (281) 870-4818
The Hospitalist Program at Columbia Memorial Health is designed to optimize and personalize patient care to provide smooth transitions from admission through discharge out of the hospital.
Your hospitalist will see you every day that you are in the hospital. They can provide information to a designated family member as needed to keep everyone updated on your progress. At night a member of the hospitalist team is onsite to address any emergencies or urgent needs.
Our hospital case manager will work with your physician’s office to plan appropriate follow up, provide needed education, and engage community services for you, if necessary. They work closely with the hospitalist provider and nursing staff to develop a safe discharge plan.
At discharge, we will provide your physician with a detailed summary of the hospitalization, as well as all appropriate test results. We will make sure that these are in your doctor’s office before your follow up visit.
For more information, please call 518-697-3200.
If translation services are needed, please ask your nurse to connect with the appropriate option, or contact Patient Relations at 518-697-7169.
For patients with hearing or visual impairments, tablets are available through Patient Relations.
The Ethics Committee serves as an advisory body to patients, families, and hospital staff on matters relating to moral and ethical decisions that arise over the course of providing patient care. The Committee may review ethical issues with regard to the care of a patient at the request of any member of the hospital staff, patient, or member of the patient’s immediate family. Patients and families can connect to the Committee through the patient’s care team.
The options presented by the Ethics Consultation Service are not institutionally or legally binding.
Patients, families, and health care providers are encouraged to request the assistance of an ethics consultant when ethical or other questions arise. Most requests receive responses within 24 to 48 hours. For more information, please contact the patient’s nurse or primary care doctor.
The Albany Med Health System strictly enforces a no smoking policy on all campuses, in all buildings, and on our grounds. Ask your nurse if you are interested in resources to help you quit smoking.
For Your Convenience
Telephone service is provided to patients free of charge, including unlimited local calls. Long-distance calls may be made by calling 800-225-5288 and charging the call to your home or credit card.
Cell phones may be used in the hospital at a minimum distance of five feet from medical equipment.
Television service is available to patients in their rooms. Please ask your nurse.
We offer free public Wi-Fi to all patients and visitors.
An ATM is available for use 24/7 in the corridor off the lobby.
The Paul and Clara Kellner Café is open for patients, visitors, and staff:
Weekdays 6:30 a.m. – 7 p.m.
Weekends 7:30 a.m. – 7 p.m.
Visitors may request in-room meals for a fee. Notify the server or nurse if interested.
You can request a visit by a member of the clergy at any time. Messages can be relayed through your nurse.
Going Home
If you are discharged from your room but unable to leave by 11 a.m., you may be asked to wait in another area of the hospital for your transportation. This is necessary to allow our staff time to prepare the room for patients awaiting admission. When this happens you will no longer be considered a patient of the hospital.
Hospital staff will work with you to prepare and make arrangements for your care once you leave the hospital. This may include care by family members, home health assistance, or admission to another health care facility.
Discharge planning includes assessing and identifying what your needs will be when you leave the hospital and planning for appropriate care to meet those when you are discharged.
To ensure a smooth transition at the time of discharge, a member of the Discharge Planning staff will contact you early in your hospital stay to discuss your discharge plans.
