A Guide to Your Visit at an Albany Med Health System Hospital
Your wellbeing is our highest priority, and everyone involved in your care will work to make sure that you receive the attention, support, and compassion that you deserve.
We hope this information answers some of the questions you may have about your stay with us. If you need additional assistance, we encourage you to talk to your nurse or physician. Please don’t hesitate to ask questions or express concerns. Your input and feedback play an important role in our commitment to continuous improvement.
The patient guides to Albany Med Health System campuses can be found here:
Albany Medical Center Patient Guide
Columbia Memorial Health Patient Guide
Voicing Your Concerns
For issues that you believe may represent acts of non-compliance such as fraudulent of abusive billing practices or possible violations of federal or state laws, including the Health Insurance Portability and Accountability Act (HIPAA), you may contact Albany Medical Health System's Corporate Compliance Hotline at 518-264-TIPP (8477).
If you or a family member have a complaint that cannot be resolved by our clinical staff, contact Patient Relations (please choose the hospital you received care at)
You can also contact the Joint Commission or New York State Department of Health.
Joint Commission
Division of Accreditation Operations
Office of Quality Monitoring
One Renaissance Blvd., Oakbrook Terrace, IL 60181
[email protected]
New State Department of Health
Centralized Hospital Intake Program, Mailstop: CA/DCS
Empire State Plaza, Albany, NY 12237
1-800-804-5447
If you have a matter that involves fraud, waste, abuse or compliance, please call our compliance hotline at 800-975-9427. You may also contact:
Federal Department of Health & Human Services
U.S. Department of Health & Human Services
Office of Inspector General
Attn: OIG Hotline Operations
P.O. Box 23489
Washington, D.C. 20026
Hotline: 800-447-8477
TTY: 800-377-4950
Fax: 800-223-8164
http://oig.hhs.gov/fraud/report-fraud
Office of Medicaid Inspector General
NYS OMIG Bureau of Medicaid Fraud Allegations
800 N. Pearl Street
Albany, N.Y. 12204
Phone: 877-873-7283
Fax: 518-408-0480
[email protected]
