Patient Relations - Saratoga Hospital
At Saratoga Hospital, our patients come first. We focus on the patient experience, providing clinical excellence and superior service. Our commitment to providing safe, compassionate, quality care creates a satisfying experience for our patients.
If you have any questions or concerns about our hospital or care centers that cannot be resolved by your care team, please contact our Patient Relations department. The role of the Patient Relations office is to provide information and education on patient rights to patients, family members, visitors, and staff. They can address any concerns or complaints.
To speak directly to our patient relations department, please contact 518-580-4182.
Learn more about your hospital visit.
Language Line services are available for all of our patients. If you or a family member are a patient in our hospital, inform your nurse that an interpreter is required.
The Interpreting Services Chart is designed to assist patients and their family who do not speak or read English to identify their language. Point to your language and an interpreter will be called on your behalf. Interpreters are available free of charge.
This hotline is for reporting issues that you believe may represent acts of non-compliance, such as fraudulent or abusive billing practices, or possible violations of federal or state laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Albany Med Health System Corporate Compliance Hotline
518-264-8477
A confidential and anonymous form can also be used to report potential instances of noncompliance.
We hope that we were able to meet or exceed your expectations. If for some reason you or your representative have a concern about your time here, you have the right to file a complaint or grievance. We strive to resolve the majority of concerns within 7 days recognizing that some may be more complicated and require further investigation, in which case, we will keep you informed throughout the process.
Your complaint or grievance may be filled either in person, by telephone, in writing, or electronically to:
Our Patient Representative
Quality Support Services
211 Church Street
Saratoga Springs, NY 12866
Phone: 518-580-4182
Email: [email protected]
And/or
New York State Department of Health
Centralized Hospital Intake Program
Mailstop: CA/DCS
Empire State Plaza, Albany NY 12237
Phone: 800-804-5447
Online complaint form at Health.ny.gov
And/Or
The Joint Commission
In keeping with our commitment to providing the highest quality care in a safe environment, Saratoga Hospital voluntarily participates in The Joint Commission's (TJC) accreditation process. TJC regularly conducts accreditation surveys of organizations to determine whether they comply with nationally established standards on quality, safety-of-care issues, and the safety of the environment in which care is provided.
Office of Quality and Patient Safety, The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: 603-792-5636
And/or
Medicare beneficiaries have the right to seek review by the QIO for quality of care issues, coverage decisions, and to appeal a premature discharge by the Medicare patient review organization:
Livanta
Phone: 866-815-5440
