Patient Relations - Albany Medical Center
At Albany Medical Center, your comfort and wellbeing is of the utmost importance. Each member of your care team plays a role in bringing you the best possible care, delivered in an atmosphere of dignity, courtesy, compassion, and privacy.
For questions or concerns that cannot be resolved by talking to one of our health care professionals, Patient Relations is here for you.
The role of the Patient Relations office is to provide information and education on patient rights to patients, family members, visitors, and staff. They can address any concerns or complaints.
To speak directly to our patient relations department, please contact 518-262-3499.
Read the New York State Hospital Patients' Bill of Rights.
Learn more about your hospital visit.
Good communication is a vital part of patient care. If you have limited English proficiency or are hearing impaired, we provide interpretation services at no cost to you.
Your health care team will work with you to get the right resources in place. We offer translation services to patients in more than 150 languages. These services are available around the clock—over video, with the use of an iPad, and two-way telephone. Upon request, in-person translation is also available and includes various spoken languages, American sign language, and tactile sign language.
For more information, call 518-262-3499.
This hotline is for reporting issues that you believe may represent acts of non-compliance, such as fraudulent or abusive billing practices, or possible violations of federal or state laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Albany Med Health System Corporate Compliance Hotline
518-264-8477
A confidential and anonymous form can also be used to report potential instances of noncompliance.
Available at Albany Medical Center, specially trained medical ethics consultants help identify and address the diverse issues that can develop in modern medicine.
Their role is to assist and support, not make decisions for patients, caregivers, and families. They advocate for the best interests of the patient and often help families clarify what those interests are. The options presented by the Ethics Consultation Service are of an advisory nature only and are not binding. All services are confidential.
To request an ethics consultation, talk to your physician or nurse or call 518-262-3111 and ask for the on-call ethics consultant.
Patient and Family Accommodations
For accommodations, please contact your hotel of choice directly. Some local hotels offer a reduced rate for patients and their families upon request. If a hotel needs verification of your hospital stay, they can contact our Patient Relations Department at 518-262-3499.
These hotels are in closest proximity to Albany Medical Center. Both offer shuttle service.
Hilton Garden Inn at Albany Medical Center
62 New Scotland Avenue, Albany 12208
518-396-3500
Restaurant open for lunch and dinner; validated parking
TownePlace Suites: Albany Downtown | Medical Center
22 Holland Avenue, Albany 12209
518-860-1500
Free parking
Hampton Inn & Suites
25 Chapel St., Albany 12210
518-432-7000
Restaurant open for dinner; validated parking
Comfort Inn
37 Route 9W, Glenmont 12077
855-571-3163
Free parking
Four Points by Sheraton | Albany
3 Mount Hope Way, Albany 12202
518-949-2220
Free parking
Courtyard by Marriott | Albany Thruway
1455 Washington Ave., Albany, 12206
518-435-1600
Breakfast and dinner available; free parking
Residence Inn Albany | Washington Avenue
124 Washington Ave. Ext., Albany 12203
518-218-7240
Free parking
Ronald McDonald House
139 S. Lake Ave, Albany 12208
518-438-2655
Free for families with children undergoing serious medical treatment
Fisher House
113 Holland Ave., Albany 12208
518-626-6919
Free for military and veteran families with a loved one in the hospital
