Patient Relations

A Resource for You

Your comfort and wellbeing is of the utmost importance to the Albany Med Health System. Each of us play a role in bringing you the best possible care, delivered in an atmosphere of dignity, courtesy, compassion and privacy. For questions or concerns that cannot be resolved by talking to one of our health care professionals, our patient relations teams are here for you.

Read the NYS Patient Bill of Rights.

Patient relations information for Albany Med Health System campuses can be found here:

Albany Medical Center Patient Relations

Columbia Memorial Health Patient Relations

Glens Falls Hospital Patient Relations

Saratoga Hospital Patient Relations

The Joint Commission & New York State Department of Health

If you feel you need further assistance in resolving your concerns after working with Patient Relations and the hospital’s management team, you can contact The Joint Commission, a national organization that accredits hospitals based on their compliance with nationally established standards, or the New York State Department of Health.

Joint Commission
Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
800-994-6610

New York State Department of Health
Centralized Hospital Intake Program
433 River Street, 6th Floor
Troy, NY 12180
800-804-5447